Get help with FOOM.

Hill Reps support

Hill Reps records hill repeats on iPhone and Apple Watch. No FOOM account is required. Learn about Hill Reps or read its privacy policy.

How do I improve hill detection?

Open Run setup and check Location, Precise Location, and Motion & Fitness. On Apple Watch, also check Health access. Detection requires outdoor movement and elevation changes. You can mark the bottom and top as a fallback, or exclude an unwanted hill afterward.

What if Apple Health export fails?

A Health export failure is separate from saving the run in Hill Reps. Check that it appears in History. If Hill Reps says the run is not saved, use Retry save. Manage Watch Health permissions through Run setup.

How do I delete a run?

Open it in History and choose Delete. Deletions sync when connected. Workouts already saved to Apple Health remain in Health and must be deleted there separately.

Need help? Email matt@foomfitness.com with your device model, app version, and a description of the issue. Do not send private route data unless you want to share it.

Quiet Run support

Quiet Run records outdoor runs without live performance numbers. Choose Quiet Run for an open-ended run, or Mile by Feel to estimate a mile. Meet Quiet Run or read its privacy policy.

How do I start and finish?

Choose a mode and tap Start run or Start mile. Location permission is required. When finished, tap End run (or Call it), then End and reveal (Call it and reveal for Mile by Feel). Your run saves before the optional effort reflection. Skip it to see your report.

Why is there no route or elevation profile?

A route needs enough accurate GPS readings from outdoor movement. Check Location and Precise Location in Run setup, and try an open area away from tall buildings. Weak or missing GPS can leave gaps in a run. Elevation needs enough usable altitude readings; Motion & Fitness enables the barometer on supported devices. Quiet Run does not invent missing terrain.

Where do I turn on Motion & Fitness?

Open Settings inside Quiet Run, then Run setup. Use Enable Motion & Fitness to request access. If access was denied, on iPhone go to Settings › Privacy & Security › Motion & Fitness. The switch may not appear on Quiet Run’s individual app Settings page. GPS-only recording is still available.

Why is heart rate missing?

Heart-rate reports are for runs recorded with Quiet Run on Apple Watch, not runs recorded on iPhone alone. In a saved run, open Heart rate from Apple Watch (Heart rate from Health on Watch), then Connect Health. Allow Workouts and Heart Rate. Previously declined permissions can be managed in Health’s app-access settings. Allow time for Health to sync and try Refresh Health data. Missing readings do not necessarily mean access was denied.

Will it keep recording with the screen off?

iPhone uses background location during an active run. Watch uses a Health workout session; allow Workout access in Run setup. If another workout interrupts it, finish that workout and use Resume recording in Watch Run setup.

Where are my notes and effort labels?

They stay on the device where you entered them, separate from iCloud run history. They follow matching locally recorded runs when you sign into iCloud on that device, but do not sync to your other devices. If the notes do not appear, keep the app installed and reopen it to retry. Removing the app can permanently remove local-only notes and settings.

What if saving or Health export fails?

If Quiet Run says the run is not saved, use Retry save and keep the app installed so its recovery file remains available. A Health export failure is separate: check that the run is in Quiet Run History. Do not discard a run to retry saving it.

How do I delete a run?

Open the run in History, choose Delete run, and confirm. Deletions sync when connected. Any workout already in Apple Health remains there; delete it separately in Health. Notes and effort on another device are removed when that device receives the deletion.

Email matt@foomfitness.com with your device, app version, and the issue. Only include route or Health screenshots if you want to share that information.

Delete your Foom Athlete account and data

In Foom Athlete, open Today → Account → Delete account, enter your current password, type DELETE, and confirm. You can also sign in on the FOOM website and open Account to delete your account.

To request deletion without the app, email matt@foomfitness.com with the subject Delete my Foom Athlete account. Send the request from your account email address and state that you want your account and associated data deleted. Do not send your password. If you no longer have access to that email address, tell us; we will help verify account ownership before deleting anything.

Deletion removes your sign-in account, coaching relationships, and associated workout, nutrition, meal-photo, and feedback records from the live FOOM service. Standard backup and legal-retention exceptions apply as explained in our Privacy Policy. Uninstalling the app or choosing Leave coach does not delete your account.