Support
Get help with FOOM.
Email support@foom.fitness for account, billing, technical, or privacy help.
Hill Reps support
Hill Reps records hill repeats on iPhone and Apple Watch. No FOOM account is required. Learn about Hill Reps or read its privacy policy.
How do I improve hill detection?
Open Run setup and check Location, Precise Location, and Motion & Fitness. On Apple Watch, also check Health access. Detection requires outdoor movement and elevation changes. You can mark the bottom and top as a fallback, or exclude an unwanted hill afterward.
What if Apple Health export fails?
A Health export failure is separate from saving the run in Hill Reps. Check that it appears in History. If Hill Reps says the run is not saved, use Retry save. Manage Watch Health permissions through Run setup.
How do I delete a run?
Open it in History and choose Delete. Deletions sync when connected. Workouts already saved to Apple Health remain in Health and must be deleted there separately.
Need help? Email support@foom.fitness with your device model, app version, and a description of the issue. Do not send private route data unless you want to share it.
Other FOOM questions
How do coaches subscribe?
On iPhone, subscribe inside FOOM Coach using the in-app purchase flow.
How do I manage or restore my subscription?
In FOOM Coach, open the account menu and use the restore or manage-subscription actions. If the purchase is not restoring correctly, email us from the same address tied to the coach account.
The invite link did not open the athlete app.
Install FOOM Athlete first, then open the invite link again in Safari on the same phone. If it still fails, send the link and the invited email address to support.
How do I delete my account?
Use the delete-account option inside the app account screen. If you are locked out, email support@foom.fitness.
Meal recognition got the macros wrong.
Review the estimate before saving and edit it when needed. The model is an assistant, not a source of medical or dietary advice.
How do I control AI meal analysis?
Foom Athlete asks before it sends a meal photo or description to Anthropic for the first time. You can decline and enter nutrition manually. To review or withdraw permission later, open the athlete Account screen and choose AI meal analysis.
Push notifications are not arriving.
Check iPhone Settings for notification permission, then sign out and back in if needed. Notifications only work after the app registers the current device token with our backend.
How do I request my data or ask a privacy question?
Email support@foom.fitness. Use "privacy request" in the subject line if you want access, deletion, or export.
Direct contact
Email: support@foom.fitness
Privacy requests: support@foom.fitness